Information for Taiwan Guests
General Information
Why are you changing the site?
Guests from Taiwan will now be served from the Disney Store Japan website from 18 November 2025. This change means that guests will also be able to purchase selected products from the Disney Store Japan collection, shipping directly from Japan.
When will the transition happen?
You will be able to start placing orders on the Disney Store Japan website from 18 November 2025 onwards.
Will the Disney Store TW site still work?
The Disney Store Taiwan will continue to support orders up until 29 December 2025. Any orders placed on this site up until 29 December 2025 will be shipped and fulfilled.
What’s different on the Disney Store Japan site? How does the Disney Store Japan site work?
You will be able to shop directly from the Disney Store Japan website, including selected products from the Disney Store Japan collection. The checkout and shipping process will be facilitated by a third-party service provider – Buyee.
Buyee will purchase the products from Disney Store Japan on your behalf, and all transactions (including payment, shipment, delivery, returns and refunds) will occur solely between Buyee and yourself.
Instructions on how to Add to Cart and complete purchases will be provided on-site via a pop-up window at the bottom of the screen that follows your navigation on site.
Please take note that payments are divided into two instalments – 1) The first one for the item price, purchase fee and other charges, and 2) The second one for international shipping fees and other charges. Detailed information can be found here (Buyee Cart Usage Fees ｜ Buyee)
Note: The Disney Store Japan website will be available in local language only, but the pop-up instructions will be available in English/Traditional Chinese to guide international Guests on their purchases.
Here is what to expect
After visiting the Disney Store Japan website, international Guests will follow the shopping process below, which is handled entirely by a third-party service provider, Buyee. If Guests have any questions, please contact the Buyee team directly here
- Guests add products to cart via the Buyee pop-up window, requesting for a proxy purchase.
- Proceed to the checkout screen from the Buyee shopping cart and make payment.
- Guests will receive an order confirmation email after placing this proxy purchase request.
- Buyee will purchase the items from Disney Store Japan on behalf of the Guests, and Guests will receive a second email notifying them on the completion of the proxy purchase.
- After the order arrives at Buyee’s warehouse in Japan, Guests will receive a third email notifying them to make a secondary payment upon selecting the international shipping method, together with instructions to complete the payment.
- Once the secondary payment for the international shipping from Japan to Taiwan has been completed, Guest will receive a fourth email confirming Buyee’s receipt of the secondary payment.
- Buyee will arrange for the international delivery to the Guest’s address overseas. Once the order has been shipped, Guests will receive a final email with notification on the shipment tracking number and details.
- If payment for any duties and/or taxes are required, Guests will be informed to make payment directly to the international shipping carrier before the package is released to them.
Where do I find help if I encounter issues?
For inquiries related to purchases/browsing experience on Disney Store Japan, Guests may visit the Buyee Usage Guide here or contact the Buyee team directly here.
For inquiries related to historical purchases from Disney Store Taiwan, Guests may contact us here.
Customer Accounts & Login
Do I need to create a new account? If so, what happens to my existing account?
Disney Store is part of The Walt Disney Companies.
If you have created a Disney account with us previously, your account will be preserved on MyDisney, which lets you seamlessly log into services and experiences across The Walt Disney Family of Companies, such as Disney+, ESPN, Walt Disney World, and more.
Orders & Purchases:
What happens to my existing orders?
Any orders placed on Disney Store Taiwan up until 29 December 2025 will be shipped and fulfilled. For any assistance needed for these orders, Guests may contact us here.
Orders placed on Disney Store Japan from 18 November 2025 will be shipped and fulfilled directly from Japan. For any assistance needed for these orders, Guests may contact the Buyee team here.
Will I still be able to see my past orders?
Yes – you may check the status of orders placed up until 29 December 2025 here.
Others
What are the additional charges that may be incurred during the purchase process?
Please refer to the Buyee cart for details on the product price, as well as any other additional charges that may be incurred during your purchase. These include, but are not limited to, international shipping fees, purchase fee, guarantee plan, and other optional services depending on your decision during the purchase process. For more details, Guests may wish to refer to this guide and/or contact the Buyee team here for assistance.
Am I eligible for Disney Store (Japan) Club Membership benefits?
The Disney Store Club membership is intended for guests residing in Japan. Registration requires a Japanese phone number and address. Online orders purchased through Buyee are not applicable to earn membership points or receive membership benefits.
Am I eligible for any free shipping promotions from Disney Store Japan?
Orders placed to Taiwan through Buyee are eligible for campaigns, discounts, and free shipping promotions where applicable (e.g. free domestic shipping within Japan if the order meets the indicated free shipping threshold, selected purchase-with-purchase and gift-with-purchase promotions), except for Disney Store Club member benefits.
If you would like to apply the international shipping discount coupon from Buyee, please refer to this guide for assistance.
Does Disney approve reseller operations/encourage reselling behaviour?
Buyee is a Disney Store-authorized partner that facilitates the distribution of official Disney Store products from Disney Store Japan to our valued Guests in Taiwan.
Please note: *Unauthorized resale of Disney Store products may constitute an infringement of intellectual property rights, and may lead to legal action against parties involved.