Frequently Asked Questions
When will the DisneyStore.asia site close?
The DisneyStore.asia site will continue to support orders placed through 30 September 2026. Any orders placed on or before this date will be shipped and fulfilled. Please note recent changes to our returns policy. All orders are subject to availability and delivery delays may occur due to an increase in order volume during this period.
Can customers still shop on Disney Store Online in Australia, New Zealand, Malaysia and Singapore?
Yes. Customers can continue to place orders and enjoy our current product range on DisneyStore.asia until 1 October 2026.
What happens to my existing order?
All confirmed and existing orders will be fulfilled in line with our published delivery timelines, policies and product availability. Your last date to place an order on DisneyStore.asia will be 30 September 2026 at 11:59pm.
Will I still be able to see my past orders?
You will be able to view and check the status of your orders placed through 30 September here.
Will returns, exchanges and warranties still be provided?
Yes. All eligible post-purchase support will continue to be provided in accordance with our published policies.
What if there is a problem with my Disney Store item after 30 September?
For all purchases made through DisneyStore.asia, guests may seek support here.
Does this announcement impact Disney Store Japan, Disney Store US, Disney Store UK, Disney Store China, Disney Store Korea, Disney Store Phillipines or Disney Store Middle East?
No, this announcement is not related to any other markets.
Where will customers be able to buy Disney merchandise after September 2026?
Disney merchandise will continue to be available through a wide range of authorized and trusted retailers in your country.
Can I still order products that are out of stock?